Privacy Policy

Effective October 25, 2026

At Dopppel, we collect and use Personal Data to run Dopppel and keep it working well. This Privacy Policy explains what we collect, how we use it, and the choices you have. Dopppel is operated by Dopppel AI, LLC ("Dopppel," "we," "our," or "us").

1. Personal Data We Collect

We collect these kinds of Personal Data to run Dopppel and keep it working well:

Account Information: When you create an account, we collect your name, email, username, password, and settings.
User Content: We collect the inputs you provide to Dopppel, including prompts, uploaded files, images, audio, video, and any interactions you have within the service.
Communication Data: If you contact us via email or social media, we collect the content of your messages and your contact details.
Phone Number and SMS Consent: If you give us your phone number and agree to receive text messages from us, we collect your number and a record of your consent (including when and how you gave it).
Accident Help Requests: If you choose to fill in the accident help form, we collect what you tell us about the accident — the state and date, whether you got medical treatment, whether police were called, your description of what happened, and a phone number for follow-up. Some of this describes your health.
Help Requests: If you choose to fill in the help request form, we collect what kind of help you need, where you are, roughly when it happened, sometimes one more detail about that kind of problem, your description of what is going on, and your name, email, and phone number. Depending on what you pick, some of this may describe your health, your finances, your family, or a legal matter. If your chat already described the problem, Dopppel may write a first draft of that description for you; it is shown to you before you send it, and you can edit it or clear it.
Device and Usage Data: We automatically collect your IP address, browser type, device information, log data, location based on IP, and usage patterns during your interaction with Dopppel.
Cookies and Similar Technologies: We use cookies to keep you signed in, remember your settings, see how Dopppel is used, and show ads. You can change your cookie choice any time at the bottom of this page.
Advertising Data: To pick an ad, we send our ad partners a few short topic words from the chat you are in, your IP address, your browser type, the address of the page you are on, and an ad cookie. We never send your name, email, phone number, your messages, or any Google data.
Third-Party and Public Data: We may also receive information from trusted partners and publicly available sources for security and service-enhancement purposes.

2. How We Process Your Information

We use your data to:

Provide, maintain, and improve Dopppel's services;
Personalize and enhance your user experience;
Communicate important updates and offers;
Deliver text messages you have agreed to receive;
Prevent fraud and ensure the security and integrity of our platform;
Comply with legal obligations and protect user safety.

We may also anonymize or aggregate data to analyze usage trends and improve our services without identifying you personally.

We do not use your content to create, train, or improve AI or machine-learning models — ours or anyone else's.

How we store it. Your data is stored on servers operated by our hosting and infrastructure providers in the United States. We protect it with encryption in transit and at rest, and we limit access to the people and systems that need it to run the Service. We keep it for the periods described in Section 5.

3. When and With Whom We Share Your Personal Information

Your data may be shared with:

Service providers and vendors who support our operations (e.g., hosting providers, payment processors);
Law enforcement or regulators when required by law or to protect rights and safety;
Affiliates within the Dopppel corporate structure;
Third parties you interact with on our platform or through integrated services;
Advertising partners — our ad server (ASO) gets the short topic words, IP address, browser type, and ad cookie described in Section 1, and the address of the page you are on, to pick and show an ad;
Measurement partners (Google Ads, The Trade Desk, and vibe.co), whose tags count sign-ups and show you ads on other sites, only when your cookie choice allows it.

We do not sell your Personal Data. Some state laws call ads based on what you did on other sites "sharing." Our measurement tags can count as that. You can say no by picking "Only the basics" at the bottom of this page or in Settings → Privacy. That is your "Do Not Sell or Share My Personal Information" choice.

Text messages (SMS)

We do not share SMS opt-in consent or phone numbers collected for SMS purposes with any third parties or affiliate companies for marketing purposes. This information stays with us and the messaging vendor that delivers texts on our behalf, and that vendor may not use it for its own marketing.

You can stop text messages sent through Dopppel at any time by replying STOP. Reply START to begin receiving them again, and HELP for help. Message and data rates may apply. Our full SMS terms are in Section 12 of our Terms of Service.

Accident help requests

If you ask Dopppel for help after an accident, we may offer you a short form. The form is optional — you can decline it, and Dopppel will still answer your question normally.

Where the form goes. When you send the form, your answers and the phone number you give us go to AccidentsGPT, an affiliate of Dopppel AI, LLC that handles accident intake. AccidentsGPT may share them with attorneys, medical providers, and crash report services who can help with your claim. Those attorneys and providers are independent third parties, not Dopppel.

This is separate from the SMS commitment above. A phone number you enter on the accident help form is not collected for Dopppel SMS, and giving it to us does not enrol you in text messages from Dopppel — that still happens only in the way Section 12 of our Terms of Service describes. Our promise not to share numbers collected for Dopppel SMS is unchanged.

Consent to be contacted. The form includes a separate, optional checkbox asking whether AccidentsGPT and the attorneys or providers it connects you with may call or text you, including by automated or prerecorded means. It is unchecked unless you check it, message and data rates may apply, and you do not have to check it to send the form or to use Dopppel. We keep a record of the exact wording you agreed to and when you agreed to it. You can withdraw consent at any time by emailing help@dopppelganger.com or by replying STOP to a text.

Dopppel is not a law firm. Sending the form does not create an attorney–client relationship with Dopppel or with anyone else, and nothing Dopppel tells you is legal advice.

Help requests

If you tell Dopppel about a problem it may be able to help with, we may offer you a short form. It covers a range of situations — being hurt or sick, trouble with the law, and problems with a home or land. The form is optional. You can decline it, and Dopppel will still answer your question normally. You can also open it yourself from the chat menu.

What the form asks. What kind of help you need, where you are, roughly when it happened, sometimes one more question about that kind of problem, a box to describe what is going on in your own words, and your name, email, and phone number.

Dopppel may write the description for you. If your chat already described the problem, Dopppel may fill that box in with a first draft based on what you said in the conversation. The form tells you when it has done this. You can change it, or clear it and write your own, before you send anything. If you send it, that text goes with the rest of the form.

Where the form goes. When you send the form, your answers and the phone number you give us go to our own customer service team, who review it and pass it to the people who can help — which may include lawyers, doctors, clinics, or other professionals. Those professionals are independent third parties, not Dopppel. If the form names a care partner, that partner receives it instead of, or in addition to, our team. We may also send it to service providers we use to process requests.

This is separate from the SMS commitment above. A phone number you enter on the help request form is not collected for Dopppel SMS, and giving it to us does not enrol you in text messages from Dopppel — that still happens only in the way Section 12 of our Terms of Service describes. Our promise not to share numbers collected for Dopppel SMS is unchanged.

Consent to be contacted. The form includes a separate, optional checkbox asking whether our team and the professionals they connect you with may call or text you, including by automated or prerecorded means. It is unchecked unless you check it, message frequency may vary, message and data rates may apply, and you do not have to check it to send the form or to use Dopppel. We keep a record of the exact wording you agreed to and when you agreed to it. You can withdraw consent at any time by emailing help@dopppelganger.com, by replying STOP to a text, or by telling whoever calls you.

Dopppel is not a lawyer, a doctor, or any other licensed professional. Sending the form does not hire anyone, does not start care, and does not create a professional relationship of any kind. Someone becomes your lawyer, doctor, agent, or other representative only when you and they agree to it. Nothing Dopppel tells you is legal, medical, or financial advice. If you are having an emergency, call 911.

Partner appointment requests

Some partner pages on our website, like the pages for STAT TBI & Concussion Diagnostics, IBF Law Group, 1-800-Truck-Accident, Spine Axis Health and Traumatic Aftercare, have a form you can use to ask that partner for an appointment, a consultation or help with a claim. The form is optional, and you do not need a Dopppel account to use it.

Where the form goes. When you send the form, your answers — including the health or legal details you choose to give, your name, email, and phone number — are emailed straight to the partner named on the page so the partner can contact you. We use an email service provider to send it. We do not save the form in your Dopppel account, and our team does not get a copy. The partner is an independent third party, not Dopppel, and its own privacy practices apply once it has your request.

This is separate from the SMS commitment above. A phone number you enter on a partner form is not collected for Dopppel SMS, and giving it to us does not enrol you in text messages from Dopppel. The form may include an optional checkbox that lets the partner text you about your appointment. Those texts come from the partner, not from Dopppel. Our promise not to share numbers collected for Dopppel SMS is unchanged.

Dopppel is not a doctor. Sending the form does not start care, and nothing Dopppel tells you is medical advice. If you are having a medical emergency, call 911.

Dopppel is not a law firm. Sending the form to a law firm partner does not make that firm your lawyer, and it does not create an attorney-client relationship with anyone. Nothing Dopppel tells you is legal advice.

4. Google User Data

Some Dopppel features can connect to your Google account. They work only if you choose to connect them, and you can disconnect them at any time in Settings.

Google Calendar (calendar.events): lets Dopppel read your calendar events and add the events and reminders you ask for.
Google Contacts (contacts.readonly): read-only; we also get your Google account's email address and an ID Google gives it, only to tell your Google accounts apart; used to help you find friends who already use Dopppel, and to send an invite email to the people you pick, only when you tap Invite. If they do not join, we send them one reminder 3 days later, and never more than one. We use an email service to send them. Your contacts are never sent to any AI provider. "Remove my contacts" in Settings deletes every contact you brought in and turns Google Contacts off.

How we handle Google user data:

We use it only to run the features above. We never sell it, never use it for ads, and never use it to create, train, or improve AI or machine-learning models.
When you ask Dopppel a question about your calendar, the events needed to answer are processed by our AI provider, OpenAI, through its API to write your answer. Under OpenAI's API terms, OpenAI does not use data sent to its API to train its models.
When Dopppel reads your calendar to answer you, that reply is never used to pick ads. To keep Dopppel safe, our AI provider also checks that reply once for abuse.
We do not transfer Google user data — raw, aggregated, anonymized, or derived — to any service that would use it to train AI or machine-learning models.
Google access tokens are stored encrypted (AES-256). Disconnecting a feature in Settings removes our access.

Dopppel's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

5. Facebook and Instagram Data

You can connect a Facebook Page or an Instagram business account in Settings → Plugins, so Dopppel can post for you. It works only if you connect it, and you can turn it off at any time.

What we get from Meta when you connect:

The name and ID of each Facebook Page and Instagram business account you pick, and an access token for each one.
Your Facebook user ID for Dopppel, so we can act on Facebook's requests to disconnect or delete your data.

How we use it:

Dopppel posts only when you tap Post. Dopppel writes a draft in your chat first, so you see it before anything goes out.
When you tap Post, we send the words of the post to the Page or account you picked. If the post has a photo, we send Facebook or Instagram a short-lived link to the photo you sent in the chat.
We keep the ID and status of each post, not its words. The words stay in your chat, like any other message.
Page and account access tokens are stored encrypted (AES-256).
We never send your Facebook or Instagram account details to any AI provider. We never sell this data and never use it for ads.

Your choices:

Turning it off, or removing Dopppel in your Facebook settings, deletes your connected Pages and accounts and their tokens.
If you ask Facebook to have Dopppel delete your data, we also delete your post records.
Deleting your Dopppel account deletes all of it.
Posts already on your Page or account stay there. You can delete them on Facebook or Instagram.

6. Data Retention

We retain your Personal Data only as long as necessary to provide services, comply with laws, resolve disputes, and enforce our agreements. You can delete your account or data at any time through your settings. Certain data may be retained longer for legal or security reasons.

We keep records of consent you give us — for example SMS consent, or consent to be contacted about an accident, or any other help request — for as long as we may need them to show that consent was given. That may be longer than we keep the request itself.

7. Your Data Controls and Choices

You can:

Change your cookie choice (at the bottom of this page, or in Settings → Privacy);
Connect or disconnect Google features at any time in Settings;
Turn Facebook and Instagram off at any time in Settings → Plugins;
Export and delete your data and account;
Control communication preferences.

8. Your Rights

Under applicable US laws, you have the right to access, correct, and delete your Personal Data, and to object to certain processing activities. You can exercise these rights by contacting us at help@dopppelganger.com.

9. Children's Privacy

Dopppel is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe your child has provided us data without parental consent, please contact us immediately.

10. Security

We implement robust technical and organizational security measures to protect your data. However, the security of online transmission cannot be guaranteed, so please protect your account credentials.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Data Controller

Dopppel AI, LLC, 1718 Peachtree Street NW, Suite 385, Atlanta, GA 30309, United States.

Email: help@dopppelganger.com

13. Contact Us

For questions or to submit a privacy request, please contact us at help@dopppelganger.com.